Return and refund policy

  1. 7-Day Hassle-Free Return Policy: We offer a 7-day return policy from the date of delivery. If for any reason you are not completely satisfied with your purchase, you may return the item within 7 days for a full refund or exchange. Please note that the item must be unused, unworn, and in its original condition with all tags attached.

  2. How to Initiate a Return: To initiate a return, please follow these steps:

    • Contact our customer service team within 7 days of receiving the product to request a return.
    • Provide your order number, the name of the item you wish to return, and the reason for the return.
    • Our team will guide you on the return process and provide you with a return shipping label.
    • Return Shipping: Return shipping costs are the responsibility of the customer, unless the return is due to an error on our part (e.g., wrong item shipped, item arrived damaged). We highly recommend using a trackable shipping service and ensuring the package for the full value of the items.
  3. Refunds: Once we receive the returned item and confirm that it meets our return policy conditions, we will initiate the refund. Refunds will be issued to the original payment method used for the purchase. Please note that it may take several business days for the refund to reflect in your account, depending on your payment provider.
  4. Damaged or Defective Items: If you receive a damaged or defective item, please contact us immediately. We will arrange for a replacement or offer a full refund, including return shipping cost.
  5. Policy Changes: pyreneanclothing.com reserves the right to modify or update this return and refund policy at any time. Any changes will be effective immediately upon posting on our website. By making a purchase on PyreneanClothing.com, you acknowledge and agree to this return and refund policy. If you have any further questions or need assistance, please contact our customer service team at [info@pyreneanclothing.com]